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*When emailing Customer Service, please note this email box is ONLY monitored during NORMAL BUSINESS HOURS. To report an outage or service problem 24/7, please call NU's Outage Management System at (423) 625-2810 and have your account number or meter number available for easy access Fort Worth Star-Telegram 307 W. 7th Street, Suite 600 Fort Worth, TX 76102 800-776-782 Water Customer Service. For irrigation information or a water emergency, contact your local Water Division Office, 5:30 a.m.-5 p.m., seven days a week. For an after hours emergency, call 1-800-303-7756. In response to COVID-19, the water division offices are not accepting walk-ins. Please contact your local division office to make an appointment Great customer service is all about focusing on treating customers well and exceeding their expectations. Following such approaches help businesses to engage customers and build strong relationships. 68% of customers believe the key to great customer service is a polite customer service representative Customer service responses are email and other online communications that address customer concerns. They let your customers know you care about their experience with your company and that you will respond to their concerns. Customer service response templates are often used to save time and achieve standardization. To help, here are 13 customizable templates
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This could result in discounts, additional/bonus service hours or in the worst-case scenario, customer churn. Keeping track of upset customers and the tactics, amount of time and processes required to deal with them will help management identify trends in customer dissatisfaction and implement action plans if these issues arise For example, our research of customer service insights shows that increasing customer engagement by 50 percent leads to 80 percent improvement in customer retention. It might then be sensible to focus on setting customer engagement benchmarks to achieve higher retention rates
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